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ResidHotel - Frequently asked questions
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Frequently asked questions

Do you have any questions?

What is the Residhotel cancellation policy?

The cancellation policy varies according to the residence and the tariff you have chosen. If you have chosen a non-refundable package, your reservation cannot be cancelled, refunded or modified.

Are the residences equipped with free WIFI?

All our residences are equipped with free WIFI and fibre.

Are pets allowed?

Pets are accepted with an additional cost only in residences in Bordeaux, Aix-les-Bains, Grau-du-Roi and Avignon. Only one small pet per room is accepted.

What are the advantages of booking on the www.residhotel.com website?

When you book your stay on the official Residhotel website, you can be assured of booking on a secure platform that always guarantees you the best price. Benefit from a 10% discount all year long on all our residences, and take advantage of special offers.

How often is my room cleaned?

During your stay at Residhotel, you can choose between
– Residential package: bed linen and towels provided, and for stays of 7 nights or more a cleaning and change of linen during the stay is included.
– Hotel package: bed and bath linen provided, daily cleaning and change of laundry.

I have a reservation and would like to arrive after opening hours. What should I do?

If you need to arrive after the opening hours of our residences, don’t panic! Contact reception to let them know, and you will receive all the information by email, including the arrival procedure that will allow you access to your room. On site, if necessary, we have an on-call number for one of our residences open 24 hours a day, where our receptionists are there to help you if you have any questions.

What is provided in the rooms?

Our rooms are equipped with :
– Bed linen
– Bathroom linen
– Shower gel and soap
– Connected TV
– A private bathroom
– Separate WC


The rooms are also equipped with a kitchenette* including :
– Fridge
– Hotplates
– microwave
– Kitchen equipment
– Crockery and cutlery
– Sink


*The kitchen area must be cleaned by you before you leave

Why choose an apartment hotel instead of a hotel?

Residhotel appartements are equipped with functional kitchens, giving you total autonomy during your stay. You can choose to dine out, cook or have food delivered to you, so that you can eat in comfort in your appartment.

What methods of payment are accepted at Residhotel?

Depending on the tariff selected, payment can be made either online or directly at the residence. The following methods of payment are accepted
– MasterCard
– Visa
– Amex
– Cash
*If paid on site

Access to the FAQ of this residence
Online booking
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