The cancellation policy varies depending on the residence and the rate selected. If you have chosen a non-refundable option, your booking cannot be cancelled, refunded, or modified.

All our residences offer free Wi-Fi access as well as fiber internet.

Pets are allowed at an additional cost only in our residences in Bordeaux, Aix-les-Bains, Le Grau-du-Roi, Le Pont du Gard, Nantes and Avignon. Only one small pet per room is accepted.

By booking your stay on the official ResidHotel website, you are guaranteed to use a secure platform offering the best price. Enjoy a 10% discount year-round across all residences, as well as exclusive special offers.

During your stay at ResidHotel, you can choose between:

– Residential formula: bed linen and towels provided, and for stays of 7 nights or more, one cleaning and linen change is included during your stay.
– Hotel formula: bed linen and towels provided, daily cleaning and linen change.

If you arrive after reception opening hours, don’t worry! Contact the reception team to inform them. You will receive all instructions by email with the check-in procedure allowing you to access your room.

On-site, if needed, we provide a 24/7 emergency contact number from one of our open residences, where our reception staff can assist you.

Our rooms are equipped with:
–  Bed linen
–  Towels
–  Shower gel and soap
–  A connected TV
–  A private bathroom
–  A separate toilet

Rooms also include a kitchenette* with:
–  Refrigerator
–  Cooking hobs
–  Microwave
–  Kitchen utensils
–  Crockery
–  Sink

*The kitchenette must be cleaned by guests before departure.

ResidHotel apartments are equipped with a functional kitchen, allowing you full independence during your stay. You can choose to dine out, cook your own meals, or order food and enjoy it comfortably in your apartment.

Depending on the selected rate, payment is made either online or directly at the residence. Accepted payment methods include:
– MasterCard
– Visa
– American Express
– Holiday vouchers* (except at Art Hôtel Paris Est residence)
– Cash

* (If paying on-site)