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SPECIFIC TERMS AND CONDITIONS

These Specific Terms and Conditions govern RESIDHOTEL's vacation apartment rental services through online reservations made at the website www.residhotel.com.

I - DOCUMENTS CONSTITUTING THE AGREEMENT: The reservation of vacation accommodations at the RESIDHOTEL website implies the unconditional acceptance by the Customer of these Specific Terms and Conditions, which the Customer has reviwed in advance.
The reciprocal commitments of RESIDHOTEL and the Customer are based solely on the following dicuments, which together constitute the agreement:
II - CONDITIONS REQUIRED FOR ONLINE RESERVATIONS:
To reserve vacation accommodations on the RESIDHOTEL website, the customer (hereinafter referred to as "Customer") must be at least 18 years old and be legally capable of entering into an agreement and using the site pursuant to these specific terms and conditions.
The Customer also agrees that the information that he or she provides shall be true and accurate.


III - ONLINE RESERVATIONS:

3-1. Online reservations: The online reservation process consists of at least the following steps:
3-2. Information provided on the website:

3-2-1. Modifications: RESIDHOTEL has provided as much information as it can on its website. This information is subect to change at any time. Accordingly, at the time of reservation, the Customer is asked to verify that the information used ot determine his or her choice has not been modified.

3-2-2. Resort information: Information related to vacation resorts and their activities (leisure, cultural and sports activities, group activities, etc.) has been provided by various representatives of the resort or RESIDHOTEL service providers. They are given to the Customer for informational purposes. The Customer may get information directy from the appropriate tourism office to receive confirmation of the information provided and to get more detailed information. RESIDHOTEL is not responsible for any modification or elimination of any activities for any reason, including construction work being performed at the resort. This list is not limitative.

3-2-3. Pre- or post-season travel: Although certain apartments, residences, or chalets are open very movie theaters, swimming pools, etc.), xome facilities or guided activities do not operate outside of the tourist season. Reimbursement may not be claimed because they are absent or closed.

3-2-4. Photographs and description of accommodations: Photographs of apartments, residences, or chalets are are presented fo rinformational purposes. They do not constitute a contractual guarantee, considering the diversity of apartments and their configuration and decoration. The description of accommodations given s based on the information provided by the service providers or their representative, and RESIDHOTEL is not responsible for them in any way.

3-3. Exclusion of the right of withdrawal: Pursuant to Article L.121-20-4 of the French Consumer Code, the Customer shall be informed that he or she does not enjoy the right of withdrawal.


IV - PRICES:

Accommodation rental prices are given in euros and incude all taxes. This price includes lodging, bed linens, a television set, and charges related to the rental (water, electricity, heating, etc.).

No closing fees are owed for online reservations.

Rental prices do not include:
The cost of the cancelation insurance premium, associated services, resort taxes, and deposits are specified in euros and include all taxes.

Some serivces associated with the trip shall be paid at the time of reservation, and others shall be paid onsite during the vacation.

The amount of the resort tax is provided per day and per person, for informational purposes only, and is subject to change. This tax is collected by the municipal authorities and varies according to municipality. It shall be collected locally during the trip.

A deposit is requested as a guarantee. The terms and conditions for its reimbursement are described in clause 6-7 below.


V - TERMS OF PAYMENT:

Payments made through the RESIDHOTEL website shall be made by credit card (Carte Bleue, Visa, Eurocard/Mastercard arer accepted), using a secure payment system.

- For any reservation made more than one month before departure, the Customer must pay:

- For every reservation made one month or less before departure, the Customer shall pay:
In the event of non-payment following the entry of an erroneous credit card number, credit card fraud, or complete or partial failure to pay, RESIDHOTEL shall have the option to cancel the reservation without warning or compensation, and the Customer shall be responsible for any fees that may arise. If necessary, civil and/or criminal action may be taken against the Customer.


VI - VACATION TERMS AND CONDITIONS:

6-1. Capacity of apartments: Occupation of apartments is strictly limited to the number of persons indicated. Children shall be treated as full occupants. Any additional occupants may be either refused or subject to an additional cost for the vacation rental.

6-2. Special requests: The Customer may make his or her special needs (adjacent rooms or apartments, ground floor or upstairs rooms or apartments, views, special meals) known by telephone (+33 4 92.28.21.61) or electronic mail to the folowing address:

RESIDHOTEL
Service Réservations.
45 Allée des Ormes
06255 Mougins Cedex, France

 The service provider concerned shall be made aware of any special requests. RESIDHOTEL can in no way guarantee that such special requests will be honored, and it may not be held responsible. In addition, the failure to satisfy such requests does not in any way constitute grounds for cancellation or serve as a pretext for any requests for reimbursement or compensation.
6-3. Arrival and departure: The adress and telephone number as well as the days and times that the hotel's reception desk is open shall be made known to the Customer and listed on his or her voucher. This schedule must always be respected. In the event that the Customer fails to arrive at the hotel, the trip may not be reimbursed for any reason whatsoever.
6-4. Inventory: An inventory sheet shall be provided to the Customer upon arrival. The Customer shall list any anomalies or damages affecting the accommodations on this sheet and shall submit the completed inventort sheet to the hotel reception desk within 48 hours of arrival.
6-5. Deposit: A flat sum shall be requested as a guarantee for the accommodations. It shall be repaid after any deductions for associate dservices that are performed onsite and/or after deductions for any damages that may occur. It shall be repaid to the Customer either directly at the end of the stay, or by mail within four weeks after his or her departure, especially if the Customer leaves the hotel when the reception desk is closed.
6-6. Beds: It is forbidden to use the beds unless they are covered with the linens provided for that purpose.
6-7. Interruption of trip: RESIDHOTEL shall not reimburse the Customer for any premature departure from the hotel.


VII - CANCELLATION CONDITIONS:

A Customer that decides to cancel his or her reservation must send a egistered letter with acknowledgement of receipt to RESIDHOTEL at the following address:

RESIDHOTEL
Service Réservations.
45 Allée des Ormes
06255 Mougins Cedex, France
The percentage of the total rental price an dassociated services for which the Customer is responsible shall be determined according to when the cancellation takes place.

Refunds shall be made as follows:

Time of cancellation You pay
(total base amount of stay)		 We reimburse
(total base amount of stay)
30 to 15 days before stay 50% 50%
14 to 8 days before stay 80% 20%
7 days to failure to check in on arrival date 100% 0%




VIII - OPTIONAL CANCELLATION INSURANCE:

RESIDHOTEL has taken out Travel Arrangement Protection Policy no. 08101901 (except for Megève) and Snow Travel Arrangement Protection Policy no. 080102001 with Axa Assistance, to which the customer may subscribe.
Covered events and the amounts of coverage are listeed in the insurance policy, which the customer may reviw by clicking on the link "INSURANCE".


IX - CIVIL PROFESSIONAL LIABILITY INSURANCE:

RESIDHOTEL has taken out insurance policy no. 184 320 1104 for €6,100,000 in coverage per event for the consequences of its civil professional liability with AXA Assusrance, 26 rue Drouot, 75009 Paris, France.


X - RESPONSIBILITY:

10-1. Responsibility of the Customer when providing his or her address: It is the responsibility of the Customer to ensure that the address provided in the online reservation is correct sont correctes and that mail addressed by RESIDHOTEL may be received there.
In any event, RESIDHOTEL may not be held responsible if the Customer does not receive confirmation of his or her reservation or the corresponding bill because of an error made during the entry of his or her address.

10-2. Responsibility for risks inherent in occupying the accommodations: Vacation accommodation rental does not fall within the scope of responsibility of hotel managers stipuated in Articles 1952 et seq. of the French Civil Code. Consequently, RESIDHOTEL may not in any event be held responsible for losses, theft, or damage to the pesonal effects of the Customer in the reserved accommodation, as well as in parking lots, garages, ski racks, and common areas. This list is not limitative.
It is the responsibility of the Customer to be insured against the risks inherent in occupying the reserved accommodation, i.e., losses, theft, or damage to his or her personal effects as well as damages that may be inflicted on the rental accommodation and the damages that may be inflicted on the hotel due to his or her negligence.
The Customer is asked to verify if his or her home insurance policy includes a "vacation" extension, as well as the amount and the extent of coverage.
Legal action that may be brought by RESIDHOTEL against a Customer does not fall within the scope of application of the statute of limitations applicable to actions by hotel managers stipulated in Article 2271 of the French Civil Code.


XI - CLAIMS:

11-1. Claims during the trip: The hotel must be notified onsite of any claims that take place during the trip. The Customer may call RESIDHOTEL at +33 4 92 28 21 61 to resolve the malfunctions noted as son as possible.

11-2. Claims after the trip: Any claim made after the trip must be sent to RESIDHOTEL by registered letter with acknowledgement of receipt within 30 days following the trip to the following address:

RESIDHOTEL
Service Client.
45 Allée des Ormes
06255 Mougins Cedex, France

In the claim letter, the Customer must specify the name of the person who reserved the trip, the reservation number, and the places and dates of the trip, and he or she must supplying, as necessary, all supporting documents to facilitate the processing of the claim.


XII - ARCHIVING OF ELECTRONICALLY SIGNED AGREEMENTS:

Pursuant to Article L.134-2 of the French Consumer Code, RESIDHOTEL shall archive agreements signed electronically for amounts higher than 120 euros for a period of ten years following their signature.
The Customer mat obtain a copy of his or her agrement by writing to:

RESIDHOTEL
Service Réservations.
45 Allée des Ormes
06255 Mougins Cedex, France


XIII - PROTECTION OF PERSONAL DATA:

The information that the Customer provides on the website enables RESIDHOTEL to process his or her reservation. Pursuant to Article 32 of the Law on Computerized Data and Civil Liberties of January 6, 1978, the information that RESIDHOTEL absolutely requires to process reservations is marked by an asterisk on the pages of the website. The intention of other information requested, for which it is optional to give a response, is to get to know the Customer better and improve the service offered to him or her.

Personal Customer data shall be processed by RESIDHOTEL, who undertakes to ensure a sufficient level of protection for the information provided to guarantee respect of privacy and fundamental rights and liberties.
The Client shall have the right to oppose, access, modify, correct,and delete data concerning him or her (Articles 38 and 40 of the Law on Computerized Data and Civil Liberties of January 6, 1978). The Customer may exercise these rights by sending a letter to the data processing manager,

M. Stéphane Bô, at the following address:
RESIDHOTEL
Service informatique.
45 Allée des Ormes
06255 Mougins Cedex, France

Mr. Bô may also be contacted by e-mail to: informatique@residhotel.com

Unless the Customer indicates otherwise, RESIDHOTEL may send him or her, by mail and/or electronic mail, rental and vacation offers as well as offers for additional products and services.


XIV - PROTECTION OF INTELLECTUAL PROPERTY: All contents of the website and the intellectual property rights related to it are the property of RESIDHOTEL, with the excetion of some photographs, for which RESIDHOTEL has Intertnet useage and reproduction rights. The name RESID'HOTEL displayed on the site is a registered trademark. The Customer shall be granted no rights with regard to the content and intellectual property rights of the site.
Any unauthorized use of all or part of the contents of the site and the intellectual property rights related to it may result in legal action.


XV - USE OF THE RESIDHOTEL WEBSITE:

RESIDHOTEL is not responsible if the Customer cannot access the RESIDHOTEL website because of maintenance operations or if access is interrupted at any time, or if any defect over which it has no control prevents a reservation from being made. RESIDHOTEL does not guarantee that the site is free of computer viruses or other anomalies over which it has no control.




GENERAL TERMS AND CONDITIONS

CONDITIONS RELATED TO THE SALE OF TRAVEL AND LODGING

Registration for one of the trips presented on this site implies acceptance of the conditions for the exercise of business relateed to the sale of travel and lodging in accordance with Decree no. 94-490 of June 15, 1994, made under Article 31 of Law no. 92-645 of July 13, 1992, of which Articles 95 to 103 are retranscribed below.

Conditions related to the sale of travel and lodging

Art. 95. - Subject to the exclusions in the second paragraph (a and b) of Article 14 of the Law of July 13, 1992, any offer and sale of travel and lodging services shal be accompanied by the issue of appropriate documents, which shall correspond to the rules defined by this title.
In the event of the sale of air travel documents or of regular service transportation documents not accompanied by services connected to the transportation, the vendor shall issue one or more passenger tickets to the purchaser for the entire journey conducted by the transporter or for which the transporter is responsible. In the event of on-demand air transportation, the name and address of the transporter on whose behalf the tickets are issued must be mentioned. The separate biling of the various items covered by the same tourist charges does not exempt the seler from the obligations that are made under this title.

Art. 96. - Prior to the signing of the agreemetn and based on written justification the vendor's company name, address, and indication of its administrative authorization to conduct business, the vendor shall give the consumer information regarding the price, dates, and other items that constitute the services rovided for travel or lodging such as:
1) The destination, means, characteristics, and categories of transportation used;
2) The choice of lodging, its location, level of comfort and main features, its registration and tourist classification corresponding to the rules or usages of the country of location;
3) Meals provided;
4) Description of the itinerary in the case of a tour;
5) Administrative and health formalities to be completed in the event of, in particular, the crossing of borders, as well as the deadlines for completion;
6) The visits, excursions, and other services included in the fee or which may be available for an additional price;
7) The minimum or maximum size of the group that allows the journey or trip to be taken, as well as, if the completion of the journey or trip is subject to a minimum number of participants, the dealine for informing the consumer inthe event that the journey or trip is cancelled; this date may be no earlier than twenty-one days before departure;
8) The amount or percentage to be paid as a down payment upon the signing of the agreement as well as the payment schedule for the balance;
9) Terms and conditions of price revisions as stipulated in the agreement pursuant to Article 100 of this decree;
10) Cancellation conditions of a contractual nature;
11) Cancellation conditions defined in Articles 101, 102, and 103 below;
12) Specifications of risks covered and the amount of coverage subscribed under the insurance policy covering the consequences of the civil liability of travel agencies and the civil liability of associations and non-profit organizations and local tourist boards;
13) Information concerning the optional subscription of an insurance policy covering the consequences of certain cases of cancellation or an insurance policy covering certain specific risks, in particular evacuation costs in the event of an accident or illness.

Art. 97. - Prior infrmation given to the consumer is binding on the vendor, unless the vendor states in the information that it reserves the right to modify certain items. in this case, the vendor may clearly indicate to what extent the modification may take place and for which items.
In any event, modifications made to the prior information must be made in writing to the consumer before the agreement is signed.

Art. 98. - The contract signed between the vendor and the purchaser must be written and prepared in duplicate, one copy of which is given to the purchaser, and signed by both parties. it must contain the following clauses:
1) The name and address of the vendor, its surety, and its insurance, as well as the name and address of the organizer;
2) The destination or destinations of the trip and, in the event of a staggered trip, the various periods and their dates;
3) The means, characteristics, and categories of transportation used, and the dates, times, and places of departure and return;
4) The choice of lodging, its location, level of comfort and main features, its registration and tourist classification corresponding to the rules or usages of the country of location.
5) The number of meals provided;
6) The itinerary in the cas of a tour;
7) Visits, excursions, or other services included in the total price of the trip;
8) The total price of services invoiced as well as an indication any revisions to the billing that may occur pursuant to the provisions of Article 100 below;
9) The indication, if necessary, of the fees or taxes pertaiing to certain services such as landing, disembarkment, and embarkment taxes for ports and airports, and resort taxes if they are not included in the price of the service or services provided;
10) The schedule and terms and conditions for paying the price; in any event, the final payment made by the purchaser may not be lower than 30% of the travel or trip price and must be made when the documents that allow the trip to take place are issued;
11) The specific conditions requested by the purchaser and accepted by the vendor;
12) The terms and conditions according to which the purchaser may present the vendor with a claim for failure to execute or improper execution of the agreement, which must be sent as soon as possible to the vendor by registered letter with acknowledgement of receipt, and, if this takes place, the travel agent and provicer of services in question must be notified in writing;
13) The deadline by which the purchaser must be informed of the cancellation of the trip by the vendor in the event that the occurrence of the trip is dependent upon a minimum number of participants, pursuant to the provisions of 7) of Article 96 above;
14) The conditions for cancellations ofa contractual nature;
15) The conditions for cancellation stipulated in Articles 101, 102, and 103 below;
16) Les précisions concernant les risques couverts et le montant des garanties au titre du contrat d'assurance couvrant les conséquences de la responsabilité civile professionnelle du vendeur ;
17) Indications concerning the insurance policy covering the consequences of certain cancellations subscribed by the purchaser (policy number and name of insurer), as well as information concerning the insurance policy covering certain specific risks, in particular evacuation fees in the event of an accident or illness; in this case, the vendor must send the purchasert a document specifying at least the risks covered and risks excluded;
18) The deadline for informing the vendor in the event of termination of the policy by the purchaser;
19) The undertaking to supply the purchaser, in writing, at least en days before the scheduled date of his or her departure, with the following information:
a) The name, address, and telephone number of the local agency of the vendor or, failing that, the names, addresses, and telephone numbers of the local bodies likely to aid the consumer in the event of difficulty, or, failing that, the vendor's emergency contact number;
b) For minors traveling abroad, a telephone number and address to establish direct contact with the child or the manger of the place where he or she is staying.

Art. 99. - The purchaser may transfer his or her agreement to a transferee that fulfills the same conditions as him or her to make the trip, as lons as the agreement has produced no effect. Unless the transferor so stipulates more favorably, he or she is bound to inform the vendor of the decision by registered letter with acknowledgement of receipt by no later than seven days before the trip starts, or fiften days if the trip isa cruise.
This transfer is not subject to the prior authorization of the vendor.

Art. 100. - When the agreement includes that explicit possibility of a price revision, within the limits stipulated in Article 19 in the Law of July 13, 1992, mentioned above, it must mention the specific terms and conditions of calculation, for both an increase and decrease, of the variations of prices, in particular the amount of taxes and transportation fees thereunto pertaining, the currency or currencies that may have an effect on the travel price, the prtion ofthe price to which the variation applies, the exchange rate of the currency or currencies used as a reference to set the price listed in the agreement.

Art. 101. - When, before the departure of the purchaser, the vendor is forced to make a modification to one of the essential items of the agreement such as a significant raise in price, the purchaser may, without prejudice to the recourse for any damages suffered, and after having informed the vendor by registered letter with acknowledgement of receipt:
- terminate its agreement and obtain with out penalty the immediate reimbursement of the sums paid;
- accept the modification or substitute trip offeed by the vendor; a rider to the agreement specifying the modifications made shall then be signed by the parties; any decrease in price shall come from the remaining amounts restant owed by the purchaser, and, if the payment already made by the purchaser exceeds the price of the modified service, the excess shall be paid before the date of his or her departure.

Art. 102. - In the case stipulated in Article 21 in the Law of July 13, 1992, mentioned above, when, be fore the departure of the purchaser, the vendor cancels the trip or travel, it must inform the purchser by registered letter with acknowledgement of receipt; and the purchaser, without prejudice to the recourse for any damages suffered, shall obtain from the vendor the reimbursement of any amounts paid within a period of thirty days. If this deadline os not respected, the vendor shall also pay interest at the legal rate on the amounts owed; in this case, the purchaser shall receive compensation at least equal to the penalty that it would have paid if it made the cancellation on that date itself. The provisions of this article may not in any case be an obstacle to the signing of an amicable agreement for the purchser to accept a trip offered by the vendor.

Art. 103. - When, after the departure of the purchser, the vendor cannot provide a major part of the services stipulated in the agreement representing a non-negligible percentage of the price paid by the purchaser, must immediately make the following provision without prejudice to the recourse for any damages suffered:
- offer services to replace the services stipulated by paying any possible additional price and, if the services accepted by the purchaser are of an inferior quality, the vendor must reimburse him or her for the difference in price upon his or her return;
- or, if the vendor cannot offer any replacement services or if they are refused by the purchaser for any valid reason, supply the purchaser, at no additional cost, woth transportation documents to ensure his or her return under conditions that may be considered equal to the place of departure or another place approved by both parties.
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